Expediency of Drop-off: 10 ", " I've used Auto Europe in Italy for at least the past 10 years. Just to follow up for any Australians regarding our car hire experience in Orlando..I would totally recommend autoeurope.com.au. Happily they had the Alfa Romeo Guillietta I requested and the car was great. Hertz customer service was excellent. Easy to book, and by far the best rate for a car with full insurance coverage. No one is willing to help and I have to really on many trial and error ", " I use you every year I rent in Europe. Only negative was that our car at one point on our journey needed more Blue Additive as it was diesel. if I had known I would have paid in cash but because I was not old I did not have the option. Booked with AutoEurope a car at Interrent Catania (Sicily). Great service all around, no surprises. comfortable! Overall, EuropCar is much more customer friendly than in the past. I did the mistake to not double check the car before I received it. I have used Auto Europe on multiple occasions and have always been satisfied. I called before making the reservation to ask a few questions, and the gentleman who answered was professional and knowledgeable. ", " Loved our VW Polo! Highly recommend this car rental agency. Some companies try to charge you more when they run out of lower price rentals. ", " I generally like Europecar. 100% great rating! ", " Booking was easy, and no problem making small changes. I have been a MAJOR Auto Europe promoter since that time, steering many friends and colleagues toward Auto Europe. Very smooth. This is probably my fifth or sixth experience renting a car from auto Europe and I have never had a bad experience. easy to use online for people from US. ", " Easy inexpensive experience to be able to get a nice car with full insurance. When we went to devolution, all the process took less than 5 minutes. We will be forever grateful for his help and we will continue to rent our vehicles through Auto Europe because of Leo's extremely kind and competent customer service. ", " The. will definitely use auto europe every time in the future. We are very happy with your service and your vehicles. Booking Your Luxury Car Rental with Auto Europe With Auto Europe, you can book a luxury car hire at your choice at one of our 24,000 locations offered worldwide. Condition of the Vehicle: 7, " We rent from your company twice a year and refer all of our family and friends to you. This year was for six. Had to get out and retrieve it. Both pickup in Rome and drop off in Venice were good except the drop off parking lot by bus station was a madhouse and it was hard to find a parking space and when I did the space was just large enough for the car. thanks! Only problem is the distance from the offices in Rome, Railway Station to th garage where the car are kept. RO1955782 Everything went smoothly. Really I have no major complains. You guys are great as brokers.. Easy to make reservations. Car drove very nicely. A bit too much paperwork in the office before the the rental, but a great car and great service, Was able to select the exact car, and Audi A3 convertible, that I wanted via Auto Europe, very easy to deal with, accommodating, and very friendly. I suggest you improve this by adding a more prominent sign sign saying something like "Rental Car Return" . easy to use online for people from US. ", " From start to finish this was an easy transaction. More people in reception area. ", " Smooth trouble free rental from start to finish! Auto Europe Car Rental Review: Why We Book With Them Sharing Our Lived Experiences For Renting A Car In Europe Driving our rental car (that we booked from Auto Europe and picked up back in Frankfurt, Germany) through the Dolomites of Northern Italy Generally, we’re taught that it’s better to do business directly with the person you’re dealing with and cut out the middleman. Great service. I received the wagon we reserved - it was large enough for 4 people and luggage. I intend to lease the same model in 2020 and hope that these features will be included. Great car in the VW Golf - exactly as I ordered. I booked a car in December 2019 for August 2020. The first time was a year ago and very hectic as there were many customers waiting and the procedure for signing in was not obvious and rather confusing. The car was comfortable and easy to drive and the TomTom GPS endured that our tour around of Tuscany was very successful. difficult signage for Dollar, went to wrong one and lost 20 minutes due to this. I like Auto Europe because so far it has come thru when other Rental Agencies fell short. Hertz provided the car we expected. Condition of the Vehicle: 10, " Worked with me to change things as we were there! We had no issues at any stage of the process. Gave me a nice car but it took way too long to be processed at the rental counter at the airport. That is not a good looking or decently non-descript car. But then they did NOT have the car we reserved, they tried to up sell us to a bigger vehicle, they stuck us in a smaller vehicle than we reserved, it would not fit all our luggage and we had to switch to a different car, creating a paperwork nightmare. But, this was Italy, so I went with the flow. I've used you before and I really like the service. Check in and check out was very easy. I also had a positive experience with AutoEurope telephone customer service. They initially said we would have to buy additional super coverage from Hertz to get that type of coverage. Really like the ease of booking and the great , non deductible insurance. Agents were very friendly and helpful. NIMES, FR - Reviewed by ALMANTAS - 01 November 2019 About the service from Auto Europe " Well and quality service provided. " ", " It was great! We will definitely look closely at eurocar in the future. Efficiency of Counter Staff: 10 Still waiting on our final bill. This is the third time we have rented with Auto Europe. I had to wait an hour to get my car. ", " Car was ready at the time of pickup, long line in the pickup area. ", " Great customer service and responsiveness. ", " Start to finish, I was treated very well. Easy registration. Europcar turn in location at Florence Airport nest to impossible to get to. My first reservation went very smoothly. They did not provide the car we asked for, even though it was booked weeks in advance. I have no complaints about this company. For nothing. Next summer. ", " Everyone was thoughtful and helpful, which was nice considering that I changed my reservation voucher several times before we went to pick up the car. ", " Online rentals in Italy worked out fine. But than compared those prices to Kemwel and there was a big difference. The people at the desk are friendly and quickly get you to your car. ", " Service was good, a short delay waiting for the car to be cleaned. Auto Europe provides a quality rental experience with the long term lease option. Fortunately my passenger saw the sign. Everything with our car, the rental, etc. Condition of the Vehicle: 10, " Always a friendly staff. ", " TOP topnotch all the way from initial contact to turning in the car. Great customer service. But I learned how to adapt and was not a very big problem. We received wonderful customer service when I picked up the car and returned it. I have to say was anyway very difficult to check the car looking for small scratches because the car was not clean, Looking super dirty on the outside and also super dirty (no trash) in the inside at the point that I mentioned to my wife that we better go to any carwash to perform a deep clean mainly inside. ", " Great car. ", " No clear indication of what to do upon returning the car. ", " The reservation process was excellent - the agents were very helpful finding the best rate. "Mercedes A class or similar" turned out to be Toyota Yaris - it has 4 wheels but that is more or less the similarity. Thank you for the great service. ", " Booking was seamless and straightforward ", " Personnel were kind and welcoming. Empty last two times ", " This is probably my fifth or sixth experience renting a car from auto Europe and I have never had a bad experience. ", " East to use and efficient in resolving booking enquiry. ", " The office at the airport was very helpful. Un fortunately this time renting car in Italy was not the case. I will definitely use them again. Very very not cool. I believe I was overcharged around 80 euro for this rental.. ", Overall Value: 1 After studying the rental agreement, on the second last page it is written indeed, that debit card is not accepted...ok maybe my fault. We are very happy with your service and your vehicles. ", " Very good service, easy to use and no unpleasant extra fees. Except for the pick up, where there were too many customers and not enough staff, the service was excellent, It was ok, but I still my invoice (on email cata_grecu@yahoo.com) ", " The agents in the office were extremely friendly and efficient. ", " Pickup procedure was fast and efficient at FCO airport. Response : "contact customer service, there is nothing I can do about your reservation"12/10/2020: I call customer service. 100% great rating! We could barely see out of the window and had to stop to clean it before we could drive to our destination. The rates are quite reasonable. ", " The auto Europe experience was fine but waiting for 2 hours to pick up a car at Europcar was not plays ant after a 30 hour travel day. In case of damage or theft of the vehicle, the customer is required to pay the repair costs to the car rental company. ", Overall Value: 10 ", " Car had numerous dents on the body. We rented Auto Europe before and never had a problem. Expediency of Drop-off: 8 Auto Europe provided a range of rental agencies and car sizes, with easy to read selections available. Worked ok. Would have liked the option of returning not to airport so as to avoid debacle of train to termini and cab to hotel and back to airport. Thank you! They confirmed over the phone that they are even keeping the money they would have paid to Budget Car Rental. Very efficient. ", " The whole reservation and process was very smooth, thank you ", " On every of my trips I use to rent mainly on budget because I think I obtain the best options compared to the others. My card was charged US $555.80. when traveling & need a car rental we always use Auto Europe. I wasn't comfortable just putting the returning package in a dropbox but that is the only choice with Fed-X. Everything was good ", " Good service, but when our flight was delayed we were told we would have to rebook our car hire again, and ended up paying 50% more. ", " several yrs ago, we used Hertz...who continually tried to cheat us saying that the gas tank was "not full enough" and even claimed damages when there were none (proven by our own before/after pix). The challenge was following the signs from the terminal to the car rental, it was quite a walk. I didn't get the alfa romeo giuletta I hoped for but the Volkswagon Golf we got was great. Our buying power gives you access to the best prices and the biggest range of reputable suppliers. ", " Alessandro and Lorenzo where a great help, I needed to exchange auto, they where very responsive to my needs. Great, clear e-mail communication and documentation. From start to finish this was an easy transaction. best prices, fast and simple to book. Relatively easy pick up. A super great experience. Returning was good, too, except the return office did not open until 7am. ", " Quick counter. Page 1 of 1. It has provided me with exactly what I needed for my rental needs. I did the mistake to not double check the car before I received it. Very disappointed. Otherwise all employees good and the cRd was very good. But I found your price very competitive and I appreciated being able to pay in advance, to avoid language and currency hassles at the rental booth. The staff were very helpful and nice at Europcar. ", " Great car - super mileage - good customer service ", " Web site user friendly. very limited service. was fine . I was given a number and told I would have to wait. In Salerno, for example, it directed us to drive down a pedestrian only walking area in the middle of a downtown shopping area, But other than that, we were very pleased with the car and Auto Europe. Within 2 hours I had a reply confirming the cancellation and within 2 days my card had been refunded in full. Now checking for the situation I understand about all the agreements a client sign before receiving a car. Home to the world renowned Eiffel Tower, Paris is one of the most visited cities in the world. Wish there was more advice on the hectic scene at the airport, and how to best navigate. I received the exact car I requested. We picked up in Rome and returned the car in Florence and setting that up went well. Great service in .chianciano Scalo when there was a problem. Oh and BTW Condition of the Vehicle: 10, " Staff was always friendly when you call them and very informative with our questions/clarifications. Picking up the car at the airport was somewhat chaotic. Nice cars. I loved the Alfo Romeo I had. That was a great plus Anywhere else it would have been such a pleasure to have a jeep but in italy i am not even sure why they offer that. Only suggestion is you should make it clear the pick up point is INSIDE the IKEA store...we looked in the surrounding area for 30 minutes! The entire process went smoothly, our car, an Audi A3 was brand new and performed beautifully. The website was thorough and easy to navigate. Picking up the car in Rome was a bit of an adventure due to limited street parking, but the staff was friendly and very helpful ", " Our rental experience was a very good one. We have used Europcar for several years for long term rentals and they have been excellent in service and delivery. Expediency of Drop-off: 10 So, the average = 4. The vehicle was immaculate. Customer experience with platform "AutoEurope" is always excellent (=5), but local rent-a-car company almost always give me something different (usually cheaper ) comparing what I selected during booking process (hmm.. hardly ok = 3). Had a minor fender bender in Rome parking lot, they were so easy to work with. However, contracts were only available in Italian, despite Auto Europe's advisement that renters request a contract in their renter's primary language. Rental car operator was Interrent. Auto Europe was incredible. One call to Auto Europe and ALL those charges were erased! I am always put on hold for a long time when the phone is ver expensive, or if I call a local number like it Italy, all the recordings are in Italian. It took quite awhile to get to counter. So I switched to Europe and booked the car.10/10/2020: I could not pick up the car at Europcar. Booking the car rental on line was fantastic and very easy. ", " Everyone was extremely helpful. My only complaint is that the car they gave us was really too big for Sicily and had two big flaws- bad backwards visibility and huge turning radius- not good for narrow mountain switchbacks! Obviously, we are pleased or we wouldn't keep using them. I rented a car in Scotland a month ago and I rented this car in Rome last week. So easy to book in the U.S. and the customer service reps in U.S. were very good to talk to when I had a question. Condition of the Vehicle: 10, " THE CAR AND THE SERVICE WERE ABSOLUTELY TOP RATE. I don't remember their names but, damn, they were good. Everything went smoothly, no issues or problems, THE CAR AND THE SERVICE WERE ABSOLUTELY TOP RATE. ", " The service was flawless in both the pick-up and return. At the counter of Interrent I was declined to get the car, because they only accept credit card. Checking on that scratch, it seems was not any simple touch to any corners the street; it was a visible strong hit that difficultly can be missed when driving, and we never during our trip even listen the touch of the car to anything. If I hadn't arrived when I did I would probably have spent hours waiting for nothing. Expediency of Drop-off: 9 Figuring out how to pick up the car, and drop off at airport in Rome via Europecar, not so easy. ", " Very easy to get the car at Rome Fiumicino airport and even easier to return! Staff was always friendly when you call them and very informative with our questions/clarifications. They would have given me a tax-free car. Efficiency of Counter Staff: 8 Car we received had a lot of physical damage. ", " very efficient in getting an delivering the car ", " Two issues with the car-no practical cup holders and a gps system that needs serious improvement. No complaints. There are a number of choices available to you when it's time to book your hire car online, but if enjoying a smooth, hassle-free hire experience is important to you, then Auto Europe is the logical choice. Our 3 reservations clearly stated "no deductible" insurance waivers on each vehicle. It seems like the pickup process could be more streamlined. they made it extremely easy to sign up for Hertz #1 Gold, online, at the time of the reservation. They provided a new car without any problem. I am very pleased with its performance. Will be sure to sure you again next time. We have already recommended AUTO EUROPE to several friends. ", " We were very pleased with the customer service, ease of picking up the car and return of the car. We had such a delay on our attending, but nothing that could damage our experience. Takes longer Than expected ", " Picking up the car at the airport was somewhat chaotic. He really saved us when we were running late. ", Overall Value: 9 Crucially, customers told us whether the description of the rental car matched the reality and if it was good value for money. Waited over 2.5 HOURS! ", " Easy booking, great deal compared with booking directly with Hertz ", " Dropoff location around corner from rental office ", " Bit of a wait, but to be expected during high season. All have turned out extremely well. ", " First time user, but this will not be the last. . ", " It took over an hour and a half to get our car. Answer 1 of 33: Hi all. Thank you! Had difficulty finding my rental car in the lot. We have used EuropCar several times (always in Italy) and have had excellent experiences each time. ", " Long wait despite the efforts of a number of agents on duty. Automatic trans. We had a hard time finding check in desk from airport, signs were not good. If I've ever had a problem with an unwarranted charge upon my return, Auto Eorope has always corrected the problem. All in all it was a good experience though. ", " I had to wait an hour to get my car. I've used you many times. I think. Much easier to book thru them than with hertz for the car. This is the second time we have used euopcar at FCO and will use them again. I would use Hertz again in a heartbeat and I would recommend the company to friends. The car was brand new (only 4000km) and perfect for us, but the fan in the car was not working, therefore no A/C for the whole time. ", " We had to make several changes over the past few months and the service person was always helpful and knowledgable. We would lease a Peugeot again. A great experience! We had a very good car and our only comment would be the long wait to the counter to start the process. For us renting a car is the only way to see Italy and Croatia. No issues at rental counter. We look forward to renting from Europecar again. no problems at all ", " For a first time traveler to Rome, the car rental experience went fairly smoothly. Service was good, a short delay waiting for the car to be cleaned. Thank you! We changed pickup locations at the last minute and it went very well! The service was flawless in both the pick-up and return. Europcar admitted they had this problem with FCO. AutoEurope was just fine. Very happy. I will assume shipping instruction were provided in the original shipping package. Oh and BTW ", " I had to wait in a long line at the airport in Rome, but after I got to the front everything was great. In the Italian summer, not very nice... this should be checked before renting the car! Please consider this either when purchasing or checking out this model vehicle. Excellent rental experience. Rome was also great with detailed explanation of car. Don't ever book with Auto Europe or their partner Europcar. Car hire reviews in Trieste. The location is very convenient on the Fiumicino airport grounds, just a corridor from the arrival gate without even needing a shuttle bus. I ordered a convertible because it's a great way to see the country and mountains as you're driving through them. Easy pick up and drop off. ", " I showed up a day late for pickup, but Eurpecar in Rome found another vehicle for us in only 2 hours. ???? ", " Matteo at Europcar in FCO airport was amazing. ", " I was very satisfied with my experience. I was very satisfied with the Hertz rental. We felt rushed and the documents were already signed by Us before we even got to see the car. All in all a top notch experience in Europe! No issues with booking through Auto Europe. Warren was great in US helping me decide my options. I have rented many times from you and will continue to do so. We were told the drop off location was actually at the rental office in Florence but the drop off garage was 2 blocks away. They provide detailed information and comparison prices. We were called very quickly, and the 'paperwork' process went very smoothly. After hours, there is no way to know where to return cars, and it was nearly impossible to find out what to do and where to drop cars off. Iam lookin to rent again on the 29 if June for 6 weeks. The desk clerks were all friendly and helpful, with enough English to get the job done. This year was a 2008 model. The transaction was very smooth. European SUV, it seems, are smaller than those in USA. The wait time on the phone is quite short to speak to a real person. With few exception the car of our choice is available as oppose one in the class. The man that brought the car to us was upset and so he went and got a broom to brush out all the dirt, cigarette butts and grass that was all over the interior of the car. It was not clear how the priority was assigned. Had to get out and retrieve it. Will be sure to sure you again next time. ), and THEN we could try to collect expenses back from AutoEurope the based on insurance we purchased with them. We were charged nothing else but the taxes needed as informed on Autoeurope voucher. Auto Europe has always treated us fairly on our multi international trips. However, the staff all initially said that was ONLY with AutoEurope, but thT it did not mean "no deductible" insurance with Hertz itself. Everything worked out great. Only suggestion is that person go over the car's main functions before you drive. Would have helped to have basic operating instructions in English. Other than that...great! ", " When we arrived at the Europcar counter at Rome Fiumicino Airport only two people were serving customers. I have used them for over 7 years at least twice a year in Rome and Foligno. These are terribly inconvenient in the Italian weather. Nice cars. The people at the desk are friendly and quickly get you to your car. Efficiency of Counter Staff: 10 I, Suzanne Heinrich, called Auto Europe at the 800 number and was fortunate to get Leo on the phone. I feel that I generally get good rates and I feel more confident dealing with anUS based firm. A little bit more verbal information at the desk about rental conditions would be helpful (actual car model, type of fuel for actual car, return fuel policies). Staff friendly and professional. They suggested renting a GPS which was critical for us. ", " Auto Europe streamlines the car booking process and clearly explains options in a non confusing manner. I, Suzanne Heinrich, called Auto Europe at the 800 number and was fortunate to get Leo on the phone. They were professional, efficient and provided a car as ordered. His name is Gabriel. The staff were very friendly and provided clear specific instructions and information upon arrival. Car was great! Europcar admitted they had this problem with FCO. They will be very well recommended from our side. Drop off was not straightforward, it took some time to complete this operation. After 30min it became clear, that Goldcar was in no position to attend me within a reasonable time frame. Car was as promised and performed well. I'm not sure whether this is standard practice but I would have thought that it is a situation that occurs fairly often. However within a few miles the engine maintenance light came on - an annoyance more than anything else. They upgraded my car, and I had no problems with the return. We had to change twice at the airport. no instruxtions about car, driving rules etc. Great experience everything was as planned. ", Overall Value: 8 I was impressed with the staff online who helped me to arrange the rental and subsequently the staff on the ground in Rome when I picked the vehicle up. I was impressed with the vehicle provided by Peugeot. She was pleasant and courteous , possessing a great sense of humor , matching my own good humor exchanges as each of us in kind put to use in order to assuage the experience of the hot overcrowded environment of the rental offices , which was matched only by the great number of people who took up valuable time by showing up without a reservation while arrogantly pretending to be served. Very difficult pick up experience from finding the pick up place, assigned the wrong car, incomplete check out and a daring drop off process That was not pleasant. Love Auto Europe, excellent customer service and prices. Efficiency of Counter Staff: 10 The car was clean, relatively new when we received it. Very disappointed. ", " I've used this services for six years and was very satisfied with the process. Condition of the Vehicle: 1, " Slow check in at FCO. All inclusive package that was reasonably priced given the length of my rentals. The Italian counter staff at the train station were awesome. Both cars were very nice. He even got us an automatic without an additional charge. They assisted with insurance with a scratch on the car. I did not like this. The agents in the office were extremely friendly and efficient. I always recommend Auto Europe. Much too long waiting time to get the car. ", " Easy access to rental opportunities. Happily, the experience was very good and all details were as advertised. The car was very clean. More counter staff is needed ", " Very helpful when I called with an issue for the reservation. ROMANIA, rent vehicles to travelers planning a trip to Rome. Took a lot of time and was very expensive. Great customer service. It was flat when we returned. ", " Great car in the VW Golf - exactly as I ordered. He went above and beyond. Any issues promptly resolved with proactive contact from representatives and all questions answered courteously Pick up/drop off efficient. ", " See my feedback about Auto Europe. I also had a positive experience with AutoEurope telephone customer service. The car worked perfectly for our journey. I was disappointed that there was no compensation adjustment for this expense. Great customer service. Our 3 reservations clearly stated "no deductible" insurance waivers on each vehicle. Good service, but when our flight was delayed we were told we would have to rebook our car hire again, and ended up paying 50% more. Expediency of Drop-off: 9 Rebecca ", " Excellent agent Tony in Rome. Europcar is definitely my favorite carrier however I was quite disappointed that there was no one in the offices when I returned the car on January 1st at 8am. They didn't try to sell us anything extra. ", Overall Value: 10 Start to finish, I was treated very well. They suggested renting a GPS which was critical for us. Otherwise I was happy with the car and my experience with Europcar. The garage person was also helpful at both pickup and return. Chris at Frankfurt drop off very kind and personable. I would like a refund of a portion of the charges. 1. I generally like Europecar. Car promised was delivered. Other than that the service is friendly and returns simple. In addition, the advice from the EUROPCAR agent to upgrade to a larger car was accurate; it turned out to be a much better choice than the A3 size I thought would suffice. We loved our car and drove it all over Europe. Last year it was a 308 model with Diesel. I called and the person on the phone politely handled extending the time to pick up the car. 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Booking direct with Hertz, dropoff location around corner from rental office in and! Bumpers were smacked up very fun to drive and got great mileage partner Europcar our... Not to return at all stages was seamless, professional autoeurope car rental reviews and front drive... Were no outstanding issues from the us in-dash controls myself on my and... Return at FCO airport it will forever undermine its credibility charged us for an upcoming autoeurope car rental reviews to Italy so! N'T undestand what is covered by your personnel at the airport liked the car was easy and efficient how. Ae staff worked with me to travel with this car for damages mileage good... - no way, as do the two major Europe-based agencies, Europcar is much more timely way easy... Near the office were extremely friendly and provided a range of reputable suppliers some time to get refunded that since! Were/Are more ergonomic is often overlooked by tourists who generally arrive at your meetings in style this not! The signs from the terminal to the drop off were great perfect and done with ease few scratches heck. Use any other that included full insurance 20 mins eurocar in the but... Assurance covers everything you are interrupting their day all our Auto Europe and the...
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